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FR24 Communication

Below is all the communication we had from Flightradar24.com.

We will also (soon hopefully) present the evidence presented by Metabunk that seem to contradict what they say. It is fair to assume that what Metabunk present is completely fictitious, as most of their evidence is, and that what FR24 say about the way their system works is correct. This is also delightfully satisfying evidence that proves we can’t trust what we read on Metabunk ! It’s ALL MADE UP. Im sure given time other examples such as this would come to light if we looked at Metabunk’s rather childish website for long enough.

 

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1. The original email that was sent around the time we first published these images in 2013

Flightradar24.com (support@fr24.com)
11/06/2013
To: xxxxxx
From: Flightradar24.com (support@fr24.com)
Sent: 11 June 2013 19:30:32
To: xxxxxx
Thank you for contacting Flightradar24.com.
Your Ticket ID is number 13110.
Please read our FAQs regarding coverage, link below.
MikeC
Flightradar24.com Support
Flightradar24.com Facebook
Please visit About UsHow it WorksFAQs and Forum for more information about Flightradar24.
And please check out Flightradar24 Premium, our enhanced website with RadarView and free apps.

On Tue, Jun 11 at 11:16 AM , ian simpson<supercollider33@hotmail.com> wrote:

Hi there, I recently tracked 2 planes form Buenos Aires to Paris and Frankfurt. On the images of the flight-paths they both seem to have a huge deviation to an island airport near Africa.
Can you please confirm if this is a radar anomaly or if this is indeed the correct flightpath?
Can you also see if you can determine the departure times of both of these flights?
Can you also confirm what your coverage is over north Africa. I seem to track regular flights from Amsterdam, which  invariably disappear over Lybia or Egypt. They sometime re-appear on the return leg, but show the entire flightpath. How is that possible?
I look forward o hearing from you ASAP.
Ian Simpson
11.6.13 – AFR393 EZE-CDG
11.6.13 – LH511  EZE-FRA
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2. more recent emails
From:
  “Flightradar24.com” <support@fr24.com>  
 Sent: Tue 31/12/13  1:51 PM
To:
  public@look-up.org.uk
 Priority:  Normal
Subject:
 Re: [#29005] FR24 Contact us: General feedback
Type: Attachments
Alert:
 The users email-address has been added to the addressbook
Please accept our apologies for the delay which is due to the Christmas Holiday.
Thank you for contacting Flightradar24.com.
Your Support reference is 29005.
I’m sorry, but I don’t understand the question and its relevance to the Facebook link?
Flightradar24 is a private company and there has been no change of ownership.  The website and mobile apps are constantly being enhanced.
MikeC
Flightradar24.com Support
Seasons Greetings and a Happy New Year from all of us at Flightradar24.com.
Flightradar24.com Facebook
Please visit About UsHow it WorksFAQs and Forum for more information about Flightradar24.
And please check out Flightradar24 Premium, our enhanced website with RadarView and free apps.

On Mon, Dec 30 at  9:53 AM , Ian Simpson<public@look-up.org.uk> wrote:

Can you please explain the following images please?
https://www.facebook.com/photo.php?fbid=1432304333666971&set=pcb.1432305847000153&type=1&relevant…
Who was that airstrip registered to and what are its coordinates?
Can you tell my the airstrip was removed following publication of these images some time ago?
Can you also tell me who own Flightradar 24 and if it has changed hands or been subject to any external influence in the last year or so. I ask as it seem there have been quite a few alterations to the software recently.
I look forward to your reply.
Ian Simpson

29005

 

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From:
  “Flightradar24.com” <support@fr24.com>  
 Sent: Wed 08/01/14  4:23 PM
To:
  public@look-up.org.uk
 Priority:  Normal
Subject:
 Re: [#29005] FR24 Contact us: General feedback
Type: Attachments
Alert:
 The users email-address has been added to the addressbook
We are not in a position to remove “airstrips”.
Our mapping is generic data from Google, Apple and Bing, depending on the application.  We have no means to alter these maps.
I’ve never heard of Metabunk and am here to provide support for our customers and feeders and not to engage in conspiracy theories.
MikeC
Flightradar24.com Support
Flightradar24.com Facebook
Please visit About UsHow it WorksFAQs and Forum for more information about Flightradar24.
And please check out Flightradar24 Premium, our enhanced website with RadarView and free apps.

On Wed, Jan  8 at 12:32 PM , Ian Simpson<public@look-up.org.uk> wrote:

Mike, thank you for getting back to me,
An airstrip was once featured on FR24 near to the coordinates 00N 00E. When I published images of European commercial carriers landing there in June, the airstrip disappeared. Some people, that are not linked to your organisation, are now claiming it was a glitch that was reported to you and fixed. I do not believe that is the case. If it were we would not have seen aircraft stopping in that area long after the airstrip was removed. Also if it were a glitch, the aircraft I have pictured there are in all sorts of varying coordinates, some many miles apart. They have been spotted approaching, stopping and then leaving a short while later. I know there is a website Metabunk that is frantically trying to make up stuff to explain what I have seen, and I suspect they have been in contact with you, or at least someone connected to them has, to try and convince you to remove the airstrip, so as not to draw attention to the flight activity in that area.
More revealing images here:
I would like your comments on this please. I look forward to your response and explanation.
Regards,
Ian Simpson
On Tue 31/12/13  1:51 PM , “Flightradar24.com” support@fr24.com sent:
Please accept our apologies for the delay which is due to the Christmas Holiday.
Thank you for contacting Flightradar24.com.
Your Support reference is 29005.
I’m sorry, but I don’t understand the question and its relevance to the Facebook link?
Flightradar24 is a private company and there has been no change of ownership.  The website and mobile apps are constantly being enhanced.
MikeC
Flightradar24.com Support
Seasons Greetings and a Happy New Year from all of us at Flightradar24.com.
Flightradar24.com Facebook
Please visit About UsHow it WorksFAQs and Forum for more information about Flightradar24.
And please check out Flightradar24 Premium, our enhanced website with RadarView and free apps.

On Mon, Dec 30 at  9:53 AM , Ian Simpson wrote:

Can you please explain the following images please?
https://www.facebook.com/photo.php?fbid=1432304333666971&set=pcb.1432305847000153&type=1&relevant…
Who was that airstrip registered to and what are its coordinates?
Can you tell my the airstrip was removed following publication of these images some time ago?
Can you also tell me who own Flightradar 24 and if it has changed hands or been subject to any external influence in the last year or so. I ask as it seem there have been quite a few alterations to the software recently.
I look forward to your reply.
Ian Simpson